Frequently asked questions
After School Adventures
It takes a village, so we built one. Backpacks and Binoculars Globetrotters teaches children how to explore the world - the one around them and the world at large. We partner with parents to develop healthy, well-rounded children who become excited about serving their community and learning about the world. Throughout the year, our explorers experience different cultures while learning important insights and skills that prepare them to be caring, responsible citizens of a global community. Our explorers learn to value both the similarities and differences between themselves and others.
Do you offer homework help?
Yes, we offer group homework help by request. Please let us know if you would like your explorer to spend time working on homework while in our care. We do not offer one on one tutoring, however.
When is a good time for me to pick up my child?
Parents are welcome to pickup at any time, however we have structured enrichment activities until 5:30pm. All programs close at 6:00 PM.
What if my child did not attend school, how should I notify you?
If your child did not attend school or you will not need afterschool pickup, please email firstname.lastname@example.org or call 855-687-6923 x4 to alert us of your child’s absence.
What if I am running late to pick up my child and will not be there by 6:30pm? What should I do and will I be charged a fee?
We understand things happen and offer a 10-minute grace period. Please let us know if you are running late by emailing email@example.com. After the grace period a $10 late fee will be added for each additional 10 minutes to your next billing cycle.
Do you close for snow days and bad weather?
We follow the NYC public school closing criteria and will close when public schools are closed. Families will be notified via email of any afterschool closures.
Do you offer care on school closure dates?
Yes! When schools are closed, our Explorers Outpost and Globetrotters programs will remain open.
Breakfast, lunch, and two snacks are included in the tuition costs. We focus on non-gmo organic foods. We encourage healthy eating choices. We are a nut-free facility. We accommodate most allergies and dietary restrictions. Communicate any issues with the camp director.
Behavior Management Policy
We focus on child engagement and interest as a number one behavior management tool. We use positive discipline methods which encourage self-control, self-direction, self esteem, and cooperation. We focus on positive reinforcement and conflict resolution. When it becomes necessary to discipline a child, certain steps are followed:
• Talking to the child to help him/her see how he/she is misbehaving.
• Separating the child from the activity being disrupted.
• Separating the child from the group.
• Holding a conference with the parents about the behavior.
• Possible termination of future camp enrollment if issues persist.
Staff will assess the child's health and well-being visually and by asking questions to determine any causes of illness and to check for any demeanor changes. Parents/Guardians will be contacted at the discretion of the staff. If your child vomits or has a high fever at B&B he/she will be isolated and a parent will be called so that the child can be picked up as soon as possible as a precaution to maintain the health and wellness of other explorers and staff.
If you cancel any enrollment 60 days or more before the first date of child participation, we will issue a 100% credit equal to the amount of money paid. This tuition credit can be applied to any Backpacks and Binoculars service for one calendar year and is transferable to another family for a $20 transfer fee. There is no fee for sibling transfers.
If you cancel any enrollment 15-59 days before the first date of child participation, we will issue a 50% tuition credit equal to the amount paid. This tuition credit can be applied to any Backpacks and Binoculars service for one calendar year and is transferable to another family for a $20 transfer fee. There is no fee for sibling transfers.
If you cancel any service 14 days or less before the date of service, we will not issue any tuition credit for any money paid.
You may choose to transfer your exact enrollment to another family for a transfer fee of $20 given the following criteria is met: the new registrant is in the same age group as current enrollee and their family is able to provide enrollment paperwork prior to their child's first date of attendance.
Canceling a service for any reason does not constitute a tuition refund or cancellation of a payment plan.
Due to the nature and structure of our programs, we do not offer any make up days
Late Payment Policy
Some of our programs offer payment plan options. There is a $30 fee for declined installment payments. The fee will be charged to the credit card on file with Backpacks and Binoculars. If your tuition fees become over two months behind, our program services will be immediately terminated.